FAQs
Buying Cars
How do I contact a dealer about a car?
Am I legally bound to complete a deal?
Deals only become legally binding once you commit to the sales agreement with the dealer. Therefore, you can walk away at any time, until the final sale is complete.
Are there any additional costs?
As a buyer, using the yoauto website is free.
You and the dealer can agree on additional extras, such as service plans for ongoing maintenance or some deals may attract a delivery cost. You are under no obligation to accept such offers.
What is a category D vehicle?
Category D is a level of damage used by insurance companies to describe vehicles they have written off.
A Cat D vehicle will have suffered damage in the past, probably in an accident. The insurance company that handled the claim decided that repairing the vehicle would have cost more than replacing it. Insurers often sell Cat D vehicles on for salvage. Many are safely repaired and returned to the road.
What is a Category B vehicle?
Category B is a level of damage used by insurance companies to describe vehicles they have written off.
A Cat B vehicle will have suffered serious damage in the past, probably in an accident. The insurance company that handled the claim decided the vehicle could not be repaired.
What is a Category N vehicle?
Category N is a description used by insurance companies to describe the level of damage to a vehicle they have written off.
A Cat N vehicle has suffered some damage, probably in an accident, but not to its structural frame or chassis. The insurance company that handled the claim decided that repairing the vehicle would have cost more than replacing it. Insurers often sell Cat N vehicles on for salvage. Many are also safely repaired and returned to the road.
What is a category C vehicle?
Category C is a level of damage used by insurance companies to describe vehicles they have written off.
A Cat C vehicle will have suffered significant damage in the past, probably in an accident. The insurance company that handled the claim decided that repairing the vehicle would have cost more than replacing it. Insurers often sell Cat C vehicles on for salvage. Many are safely repaired and returned to the road.
What is a Category S vehicle?
Category S is a description used by insurance companies to describe the level of damage to a vehicle they have written off. A Cat S vehicle has specifically suffered damage to its structural frame including its chassis, probably in an accident.
The insurance company that handled the claim decided that repairing the vehicle would have cost more than replacing it. Insurers often sell Cat S vehicles on for salvage. Many can be safely repaired and returned to the road.
Can the dealer increase their price at the last moment?
When do I pay for my vehicle?
Do you do part-exchange?
Can I view the car before buying it?
Can I pick up the car and drive away the same day?
Will you deliver my car?
What is the yoauto social responsibility charter 2019?
All of our dealers have signed up to the yoauto social responsibility charter 2019, which means they have committed to the following terms:
- They support their local communities through the yoauto Foundation
- Provide a HPI History Check
- Provide a Minimum 6 month warranty*
- Provide 12 months M.O.T
Selling My Car
Why choose yoauto?
Is my selling price subject to inspection?
Yes, all valuations are subject to inspection by the purchasing dealer.
Why is my selling price subject to inspection?
The price you see online is dependent on the information that you give us about your car. Once the dealer has completed an inspection of the car, the final price is confirmed. The offer should not be misconstrued as a contract.
Remember that the goal is to get the best price for your car, which makes you happy, so you sell with us again in the future.
Where do I drop my car off, once sold?
This is arranged between you and the dealer directly.
How will I be paid?
This is arranged between you and the dealer directly.
My car is damaged, will you buy it?
Yes, but the valuation and offer will be subject to inspection
What happens if I don't enter the full, accurate details of the condition of my car?